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FAQ

Everything you need to know about ShiftDeals activations, payments, and delivery.

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General
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Activation
PS5 Rentals
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What is Steam Offline Activation?

Steam offline activation means we provide access to a shared Steam account that already has your game purchased. You log in, download the game, then switch Steam to Offline Mode. Once in offline mode, you can play without any internet connection, forever.

How it works: Log in to shared account → Download game → Go to Steam › Go Offline → Play without internet ✅
How do I find my UTR number after payment?

After completing a UPI payment, your app shows a Transaction Reference or UTR — a 12-digit alphanumeric code. Here's where to find it:

PhonePe: History → Select Transaction → UTR Number
Google Pay: Transaction History → UPI Transaction ID
Paytm: Wallet/Bank History → Bank Ref No
BHIM / Bank: Transaction Details → Reference Number

Screenshot it immediately after payment!

How long does delivery take?

Typically 2–6 hours after you submit your order form with a valid UTR. We manually verify each payment, then send credentials via Instagram DM. During peak hours (evenings/weekends) it may take slightly longer.

Support hours: 10 AM – 10 PM IST, every day
Is this safe? Will my Steam account get banned?

Your personal Steam account is NOT involved at all. We provide credentials for our own pre-purchased shared accounts. You only use that shared account to download and activate offline mode — your personal account stays completely separate and safe.

Note: This is account sharing for offline use. It's not officially supported by Steam's ToS for commercial purposes, but the games are genuine and the accounts are real. Thousands of Indian gamers use this method safely.
Can I use the game on multiple PCs?

Only one PC at a time. Steam offline mode requires the game to be downloaded on that device first, and only one device can be in offline mode per account at a time. If you need the game on multiple PCs, you'll need separate activations for each.

I paid but forgot to submit the order form. What now?

No worries! Just go to our Contact page and fill in the order form with your UTR number, Instagram handle, game name, and amount paid. We keep payment records for 30 days, so you can submit anytime.

How does PS5 game rental work?

We share PS5 console credentials with you. Add our account as a secondary user on your PS5. You'll get access to all games on that account for your rental period (7 days or 30 days). At the end of the period, your access expires automatically.

Requirements: You need a PS5 console. Works on Indian PSN accounts. You play as a secondary user (game sharing).
Can I play PS5 rentals online / with friends?

You can play online using your own PSN account while accessing the game through our shared console. However, online multiplayer requires your own active PS Plus subscription. Single-player and local multiplayer work without PS Plus.

Do you offer refunds?

Due to the digital nature of game activations, we cannot offer refunds once credentials have been shared. However, if you experience an issue with your activation — game doesn't work, wrong game, account issue — contact us via Instagram DM and we'll fix it within 24 hours at no extra charge.

If your game doesn't work: DM @shiftdeals on Instagram with your UTR and issue. We resolve activation problems free of charge.
What happens if the shared account gets banned?

In the rare case a shared account becomes unavailable, we provide a replacement account with the same game at no extra cost. Your activation is protected — DM us on Instagram and we'll get you sorted immediately.

How do I contact ShiftDeals for support?

Best way to reach us is via Instagram DM at @shiftdeals. For order status, submit the UTR form on our Contact page. We're available 10AM–10PM IST daily. For urgent issues, WhatsApp is also available.

Still Need Help?

Our team responds within 2 hours on Instagram. Reach out anytime.